Chat with us, powered by LiveChat

Complaint and return

Private persons have a 30-day right of withdrawal/exchange of the ordered product when shopping online. This means that you may return unused, undamaged products with unbroken box/seal/technical sealing. NOTE: Right of withdrawal / exchange right does not apply to goods that are manufactured or receive personal adjustments, such as e.g. engraving or special print.

Orders placed from 15 November to 24 December have an extended right of withdrawal until 30 January.

If the product is defect when opening the package or faults occur on the product, private persons have the right to complain during a total of 3 years from the day the package was received. Complaints must be made within reasonable time and no later than 2 months after the fault has been discovered. If there is a warranty longer than 3 years, you may complain within the warranty period.

Companies should examine the goods in connection with the receipt and complain about any defects within reasonable time. Faults that occur thereafter may be complained within the warranty period. Otherwise, we refer to the respective manufacturer or service provider.

Private persons exercising the right of withdrawal shall pay the return shipping. If the product is defective, we will refund the return shipping cost as well as the amount paid for the damaged or wrongly delivered product, provided that we are not able to send a replacement product within a reasonable time.

A return or complaint number must always be enclosed. Returns and complaints without an approved return- or complaint number will not be accepted.

Instructions:

  • This instruction applies to all types of returns. It is important that you fill in all the squares in the return form. The return number is valid for 30  days and the return must be received by us within this time.
  • We will contact you by e-mail once your request has been received and checked.
    Remember to always send the product with outer wrapping to prevent damage to the original package.
    Wrap the package well to avoid damage.

    Attach a copy of the return confirmation in the return package and send it to us.

NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.

JavaScript seem to be disabled in your browser.

You must have JavaScript enabled in your browser to utilize the functionality of this website.